FAQs & Clinic Policy
- Please make all bookings through our online system. Thank you. Here is the link: https://bookings.gettimely.com/rencosmedical/bb/book
- For all new patients, please book a required consultation through our online booking system. A $150 deposit is necessary to secure your consultation slot. If you wish to have a treatment on the same day as your consultation, please add a treatment slot for a longer appointment. Please note, if a treatment slot is not reserved, the next available time slot may be booked by other patients.
- A 20-minute consultation with our cosmetic physician is $150. This fee may be refundable with a booked cosmetic treatment (only applicable to select treatments; further details are available on our online booking platform).
- For consultations lasting longer than 20 minutes (up to a maximum of 30 minutes), an extended consultation fee will apply.
- This $150 consultation fee is not transferable between patients.
- For general enquiries, please email us at info@rencosmedical.com.au.
- Please ensure that all makeup is removed well before your consultation for an accurate examination of your facial skin by our cosmetic physician. You may leave your sunscreen on, which can be removed during consultation.
- At Ren Cosmedical, we care about your skin and highly encourage the use of sun protection. Please bring your choice(s) of sun protection (e.g. sunscreen, hats or umbrellas) along with you to be used after the appointment / treatment(s).
- You may also bring your own very light makeup to be used after the appointment / treatment(s). Please note that you may be required to avoid applying heavy makeup, skincare ingredients or pressure around treated areas after certain treatment(s). Ask our cosmetic physician or staff for advice.
- We highly recommend arriving at least 10 minutes prior to your scheduled appointment in order to fill out some forms and assist our team to run on time. Please be courteous and advise if you are running late, as we may be able to rearrange your appointment to avoid inconveniencing other patients who are ahead and/or on time.
- During your visit, your cosmetic physician will perform a comprehensive facial assessment and discuss your skin and/or cosmetic needs. A treatment plan will be customised and if there are any complicated procedures involved, a second appointment will be needed.
- Feel free to ask your cosmetic physician’s advice regarding other treatments or any medical concerns you have before treatment.
- At Ren Cosmedical, we want to ensure you receive best and satisfying results. This will require our patients to be honest and to advise our team and cosmetic physician about any medical condition(s), medication consumption(s) or previous cosmetic procedures experience to ensure best and effective treatment(s) can be offered.
Our gift vouchers are the perfect way to give someone the confidence boost they deserve. Ideal for patients interested in skincare treatments, cosmetic procedures, or rejuvenation services, these vouchers allow recipients to choose the treatment that best suits their goals. They make thoughtful gifts for birthdays, special occasions, or simply to show you care. Terms and conditions apply.
To purchase or learn more, please visit:
- During your first consultation, our cosmetic physician will advise you to have a pair of compression stockings ready before treatment day as they will be worn immediately after treatment. These stockings are available for purchase at our clinic. Alternatively, they can also be sourced and purchased by yourself.
- It is also advisable to wear or bring a pair of shorts that you can change into for ease of treatment.
- Please ensure that you are not planning to travel by flight 2 weeks after sclerotherapy treatment.
We understand that unexpected changes can arise, and we strive to accommodate your schedule. To ensure fairness to all patients and maintain efficient scheduling, we have the following cancellation, no-show and rescheduling policies for appointments secured with a $150 deposit. We value and respect all of our patients and clinicians’ time. Please take into consideration that we cannot receive messages after hours, Sundays and public holidays. Thank you for your understanding and co-operation.
Cancellation Policy:
- More than 48 hours before the appointment:– No charge. To make any changes to your appointment, please kindly use View or Change My Appointment link provided in the initial email about your booking.
- 24 to 48 hours before the appointment:
– 50% of the deposit will be charged.
- Less than 24 hours before the appointment:
– 100% of the deposit will be charged.
No-Show Policy:
If you miss your appointment without providing any notice, a 100% charge will be applied for the missed treatment.
Rescheduling Policy:
You may reschedule your appointment within a 2-month window from your original appointment date. Any rescheduling requests beyond the 2-month period will require a new booking and is subjected to clinic’s availability and current pricing.
Please note that:
- All clients are required to arrive 10 minutes prior to appointment to ensure all relevant forms are signed. If you are running late, we will have to customise your treatment to the available time frame we have.
- Thank you for understanding that these policies allow us to provide the best possible care for all patients. We encourage you to reach out by emailing to us at info@rencosmedical.com.au if you have any questions or if we can assist with rescheduling.
- Ren Cosmedical reserves the right to alter prices without further notice.
- Treatment prices may vary from client to client based on individual treatment needs and customised treatment packages purchased.
Refund policy for treatment package
- By purchasing a treatment(s) or treatment package(s) upfront, you accept the treatment strategy recommended by our cosmetic physician and agree that you have been fully advised of result expectations.
- Ren Cosmedical treatment(s) or treatment package(s) purchased upfront cannot be redeemed for cash. Management reserves the right to review your purchased individual treatment package and offer an alternative treatment option (up to the same value of remaining credit).
- Treatment(s) or treatment package(s) purchased are not transferable to other individuals or treatment areas.
Refund policy for clinical skin care products
- Ren Cosmedical is unable to exchange and/or offer refunds for change of mind and/or possible allergic reactions to product ingredients, due to hygiene reasons. By purchasing any clinical skin care products, you have agreed, read and accepted that the product ingredients to be suitable for your skin type and skin condition. Ren Cosmedical team will assist you with product purchase suitability, however, it is your responsibility to inform Ren Cosmedical team with full honesty of any skin conditions or allergies prior to purchase of clinical skin care products.
- A refund is also not available if patient bought them for someone else who does not want them.
- We pride ourselves in our quality and affordable service at Ren Cosmedical. Should you experience, in an unlikely event, a side effect, please allow Ren Cosmedical a timeframe of up to 12 weeks to investigate your concern. Your full co-operation and patience are greatly appreciated. You may be required to come back for consultations for our cosmetic physician to perform further assessment, provide additional treatments and/or suggest clinical skin care product(s) and/or medication(s) to be purchased by client. You will also indemnify Ren Cosmedical for any external costs associated to remedy the side effect experienced.